3 Brothers Moving & Storage

My delivery came with numerous boxes that looked like they had been tossed around the truck for the entire cross country drive. When the boxes are collapsed, upside down or have holes in them, you know there wasn’t any care taken in handling your items. Multiple broken items with sentimental value that can’t be replaced. Worst of all, the delivery came without a second person to help the driver unload so I got to do the unloading with the driver. Then the driver left without reassembling any of the furniture items that were disassembled when they were picked up. Reassembly and moving the items are part of why you pay extra for a moving company! Three brothers hires out your pickup and your delivery to different vendors so that they can pass the blame when they fail to meet the basic requirements of your contract. I spent $8000 for the worst service of my life. Worst part is I called to let them know about the issues, spoke with a person for 3 minutes and never heard back. They’re just counting on people not taking them to court because it isn’t worth the hassle. Hire anyone else

Move size: 2 Bedroom Home Service cost: $8000

I was quoted $1700 and at 7-9 delivery window. But once I was connected to the actually delivery company I saw that they charged an extra $600 to keep that delivery window otherwise it would take a month to get my items. I called 3 brothers as well as the delivery company and I was assured that I would not have to wait a month and the cost would not increase. Once the driver arrived I had additional miscellaneous items, like a couple of hampers and small ikea wooden boxes, I was told that it would be an extra $1000. Additionally, they said that they work off of a 21 day window and I would have to pay $1,200 extra to get my items in the 7-9 day window. So I was looking at paying an additional $2,200. I decided to cancel my delivery because they seemed so sketchy and hopefully I get my $700 deposit back. They lied about the service time as well as the cost of service even though I talked to them multiple times the day before to make sure that the delivery window would be honored at no extra cost

Move size: Studio Service cost: $3300

These people are terrible. Started in TX for a move to relocate my mom of 85. A discount was given for age and she has been a 1st Responder nurse all her life in ICU. The price was increased by 1100. + 600.=1700. B4 the furniture even arrived. Was late by a week then Nick wanted the waiting time pd since he was there b4 our intended 1 pm meet time, they asked for the time when given the price increased since the driver was in town. That's on the driver not my mother. Poor customer service is best. Price isn't real, as they keep adding on.

Move size: Studio Service cost: $4000

They are BROKERS and not the actual Moving company. We hired 3 Brothers Moving & Storage to transport TWO shipments; BOTH had different moving companies and they both did the same SCAM.

1) For the New York to Vegas move, we were charged for 700 cf. The actual was 300cf which we thought was the amount we had but they assured us it was 750 cf. but they gave us a “deal of 700” adding $2000 to our order. Upon unpacking in Las Vegas by the truck's packing lines in the van, it was clear we were exactly at 300 cf.

2) The same issue would have occurred from Vegas to New York, but there was no disputing the size. We were shipping exact-sized bins, which equaled exactly 236.36 cf. They insisted it was much larger than 300 cf and noted that the price we paid, even if it was 300 cf, was too low, and they wouldn’t take it.

We could not get in touch with 3 Brothers to remedy while the drivers were onsite. After providing all the evidence they did not admit any wrongdoing and would not provide a refund WITHOUT posting anything negative about our experience and not even a full refund.

Legal Claims:

1. Breach of Contract: 3 Brothers breached the contract by failing to perform the agreed-upon transport services without lawful justification.

2. Fraudulent Misrepresentation/Bait and Switch: The demand for additional payment based on a false assertion of exceeding the agreed-upon cubic footage constitutes a fraudulent misrepresentation and a "bait and switch" tactic.

3. Overcharging: Overcharging is considered an unfair or deceptive trade practice and is regulated by the Federal Trade Commission (FTC)

4. Violation of Consumer Review Fairness Act: Any attempt to condition a refund or settlement on a non-disclosure agreement or restriction of our right to provide honest reviews is a violation of the Consumer Review Fairness Act.

Undisputable Evidence:

1. Photographs: An image of the bins clearly demonstrates that the shipment does not exceed 300 cubic feet, and photographs of the NY->Vegas shipment in the van with the cf markers clearly showing that ONLY 300 cf was used.

2. Communication Records: Screenshots of calls and text messages documenting our attempts to contact "3 Brothers."

3. Comparative Shipping Rates: Documentation of our FedEx shipping for the same shipment. Note: invoices are available 30 days after shipment.

4. Video Evidence: Video footage from our Nest camera system capturing the entire interaction, including the driver's statements, the supervisor's instructions, and our communication attempts. Also video footage of NY-Vegas uploading of all the equipment.

5. Email Evidence: Customer support from 3 Brothers requesting that if we get a refund that we are not supposed to post anything bad about our experience.

Move size: 2 Bedroom Home Service cost: $3500

It's too late for me, hopefully you review your contact person and contract with this company carefully. I booked a $ 4,000.00 move and it did not go as promised when I booked the move. It took over thirty days, countless phone calls and heartache.

I used this moving company because I'm retired and too old to move heavy antique furniture. All my furniture was picked up and carefully packed. I was happy about that and expected my delivery in a few days. one month + a budget rent a truck shows up at my new home with one person to deliver my furniture. The truck was full so my mattress was strapped to the back of the truck. He EXPECTED my help to move everything. Allot of my furniture was damaged as he, alone attempted to empty the rental truck. Towards the end he became upset and stated " come on, I gotta go ". He showed up at 4 pm and now it is dark and starting to rain. Several pieces for antique furniture suffered damage.

DO NOT USE THIS COMPANY

Move size: 2 Bedroom Home Service cost: $4000

WARNING, WARNING!! If I could give them less than 1 star I would! They totally ripped me off, quoting this amazing price for my cross country move. However, the price means nothing because they underestimate the space needed, and you end up paying thousands more when the truck arrives to pick up. Oh and the 2-6pm pickup time ended up being 9pm!!

I literally gave [NAME EDIT] all of my furniture items as well as the dimensions of my 27 gallon storage bins (60), which were quoted as medium. Before I moved, I got rid of large sofa, queen bed, tables and more from the original list. Truck came, and said right away the bins were large and would take up almost the entire truck space. They wouldn't put my items on truck unless I paid additional $3k cash/venmo only. As I was driving away the next morning, I had no choice but to pay. Oh, and they won't accept a credit card, during pickup or delivery, no matter what they tell you, they just want you to use the cc as a backup payment method on Venmo. Hence, considered cash so no payment protection from the cc company.

Don't let [NAME EDIT] tell you I'm just a competitor trying to make them look bad - I fell for it!! I was a real customer, have all the moving paperwork to prove it. Bottom line, it would have been cheaper to use a full service moving company instead of what I paid 3 brothers and then the trucking company Cita Van Lines. Maybe my items wouldn't have arrived a week late, with so many large pieces broken, if I had done so,

Don't fall for their lies, their quoted price means NOTHING, even when they write "price not to exceed quoted amount unless extra furniture is added" on the quote itself. I got rid of things, added nothing!

In response, you are correct, I was nervous about hiring you since I had been ripped off before by a different broker, but that doesn't change the fact that you screwed me this time around. There's no getting around your underestimate of space,and consequenty a much lower price to get me in the door, when you had a complete inventory list which included the dimensions of the 60 storage bins, and that I had pre-sold 2 huge items that were on the original list that should have caused less space/cost!

It doesn't change the fact that my items were held hostage unless I paid the additional $2800 to have get them picked up and on the truck (at 9pm the night before I moved away) and delivered. Nor does it change the fact that I was given a delivery date, which was not met for over a week, and found out that your delivery date is just an estimate - my items would be delivered on that date or up to 21 days longer. It doesn't change the fact that I had to go out and buy dishes, silverware, shoes, work clothes, etc because my items didn't show until 8 days after the said delivery date.

These are important facts that consumers need to be aware of. So you can try to throw this on me as I was nervous about hiring you, but in the end, I had every reason to be. Even though your estimate price was less, in the end I could have hired a reputable moving company, Van Lines, for less than what I paid you, and my items would have been delivered as scheduled. Buyer BEWARE.

Move size: 3 Bedroom Home Service cost: $8800

Highlights: RUN away from 3 Brother’s Moving & Storage brokering service at 3movingbrothers.com (US DOT: 3840883 MC: 1396743)! They WILL lie to you about what is included in their packing packages. They have MULTIPLE ways to charge you extra above their cheap estimate when the movers arrive. Do NOT believe a word that comes out of salesperson Peter White's mouth.

Lies to get you to pay a deposit: Peter gave a good quote for a 26-foot full truck with full pack/unpack. Peter said he would "be in your corner from start to finish”. He told me “when you get the truck and full pack there are no other hidden fees or charges. If you go over the single truck your total increases by $4.75 per cubic foot”. I confirmed all again with Peter in a call because I was surprised by the low price & unpacking! I told him this move is very sensitive because my dad is elderly & my brother (who I was arranging the move for) has a severe mental illness. He reassured me again. Next day, Peter texted me I really needed to get on the schedule, so he needed the deposit THAT DAY, Saturday. I have the texts from Peter saying “Again, to clarify your deposit is refundable if canceled & when you pair a full truck with a full pack, there are NO OTHER CHARGES. This is your final binding price”. Pushy for $=Red flag. Should have trusted my instincts, but instead, I told him my dad would never forgive me if things go awry. Peter texted “I am in your corner the rest of the process. Don’t stress we are legit…your total is all-inclusive.” So at this point, I had unknowingly been lied to about the unpacking of boxes, the refundable deposit, the $4.75 total price per cu.ft. of extra truck space, & 1/3 of the cost at each phase (deposit, pick up, delivery). I'm a busy working woman&PhD candidate, so I hastily signed the contract without reading it fully because I believed Peter White.

Pack/move: 3 Brothers contracted with Adams Relocations Services based in Prosper, Tx. Rafi the mover showed up with his crew & said that the estimate would be 50% more than the initial estimate from 3 Brothers! He said we had more stuff than was on the inventory & he could not fill his 26-foot truck to 1800 cu ft/12600 lbs as stated in my contract. Peter was not responsive to texts/emails. I called customer service & had the same experience as Laura K (another reviewer) with the infuriatingly condescending Sarah Norcia, the customer service manager. She kept telling me that I was going over one truck bc I had more stuff. I told Sarah that Peter had told me lies. She dismissed me by stating I signed a contract with all of this in it. Now I am reading the contract word for word & the lies Peter told over the phone become apparent. Peter finally responded 1 more time telling me needing a 2nd truck "was not a hard concept to grasp". Peter the suave sales guy turned into a belittling lying mansplainer. They were insulting me, but NOT addressing the fact Rafi was saying he was NOT going to fill the 26ft truck to the contract capacity & was charging for a 2nd. Each interaction with Sarah had my watch warning me about my stress level. I did all the negotiating holding Rafi accountable for the contract to get a more reasonable resolution @ 32% more than the estimate.

Delivery days: I received no help when the driver arrived & said he could not offload the truck because he's one person. WHAT?! I had to resolve the issues myself with Rafi after great stress to my ill dad and brother. No help from 3 Bros. EVERY box in the 2nd truck was crushed. I wish I could post pics to show how bad. Sarah's response--a link for an insurance claim.

I've asked for the recordings of my calls with Peter to document the lies he told & for a call from the owner. Neither has happened as of today.

Lest you fall for the same deceptive techniques I did, know the contract:

• 3 Brother’s is a brokering firm that has zero responsibility for anything except connecting you with a mover.

• They can charge 50-70% for a deposit and up to 70% at pick up.

• They can charge extra truck fees, fuel, and packing fees on top of the $4.75.

• The deposit is NOT refundable unless you cancel the move within 72 hours of signing the contract. (Untruth I have in writing).

• Platinum packing package will never include unpacking, despite what the salesperson might say.

• They will only wrap furniture with quilted moving blankets.

• If it is not-stackable in the truck, you can be charged extra for “bulky” items. More hidden fee potential

I've never written a negative review like this, 3 Bros is unethical & deceptive. I have more details/issues than Yelp space allows. I've contacted lawyers to see how to get the call recordings to show that Peter lied repeatedly, but lawyers charge $$$$. 3 Bros know how to deceive people & get away with it. This experience upped my cynical factor by 1000. I signed the contract with 3 Brothers, so I was made the fool. Run from 3 Brothers so they do not make a fool of you!

Move size: 4 Bedroom Home Service cost: $15910